Deliveries and returns

DELIVERIES, RETURNS and REFUNDS

DELIVERIES

The actual participation in transport costs is that indicated on the website www.grabottes.fr, on the day the buyer makes his purchase. Its amount is also indicated when validating the purchase.

Packages are generally shipped within 1 to 3 business days after receipt of payment (unless otherwise stated on the site).

Shipping costs include preparation and packaging costs as well as transport costs. We recommend that you group all your items in one order.

RETURNS

You benefit of a period of 14 days from the date of receipt of the products ordered to make your return request for an exchange, refund or credit.

If more than 14 days have gone by since your purchase, unfortunately we can’t offer a refund or exchange.

Please note that no used and/or washed product can be returned and given a refund.
These return conditions do not apply to gift cards or personalized items.
Any item that is personalized at the time of ordering cannot be returned.

To make your return request, please contact our Customer Service at contact@grabottes.fr or directly on the site via the "Contact us" form, specifying the subject of your request and the number of the order concerned.

REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also let you know whether your refund is approved or denied.
If approved, your refund will be processed, and your credit card or original method of payment will automatically be credited, within a few days.

EXCHANGES (if applicable)

We only replace items that are initially defective or damaged. If you need to replace yours with the same item, send us an email to contact@grabottes.fr and send your item to: 3 allée des Epinettes, 69580 SATHONAY-VILLAGE, France.

Shipping costs associated with returning your item are your responsibility and are non-refundable.

Depending on where you live, the time it may take for your exchanged product to arrive, may vary.

If you are shipping an item over $75, we recommend using a trackable shipping service or insuring your shipment. We don’t guarantee that we will receive your returned item.

Grabottes

Detachable collar

Our removable collar clothing is the perfect choice for those who want to optimize their child(ren)'s wardrobe with versatile and stylish pieces.

Our detachable and interchangeable collars are designed to vary the style and appearance of an outfit with ease according to your desires. Thus our collection will accompany you and adapt to all occasions: ceremonies, parties, birthdays...

Grabottes

100% organic cotton and made in France

Ethical, sustainable and local!

The 100% organic cotton of our clothes preserves the planet and that of our little customers by offering a soft and hypoallergenic raw material. At the same time, the use of upcycled fabrics for our collars is a sustainable solution that allows us to enhance the value of these textiles by giving them a second life.

Manufacturing our clothes in France is also a fundamental pillar of our project. We support the national economy, promote French know-how and reduce our carbon footprint while guaranteeing fair and respectful working conditions for all our employees.

On the road to a better future!

Grabottes

Timeless and playful clothing

Our timeless children's clothing combines style and functionality. Designed to withstand passing fashions, they favor classic cuts and quality materials, ensuring comfort and durability. They allow children to express themselves through their outfit while accompanying them in their daily adventures. These pieces thus become wardrobe essentials, passing from one generation to the next without ever going out of style.